Operations Manager (Multi-Outlet)

About the role

Don Signature Crab is a fast-growing seafood restaurant group known for its live seafood and signature chilli and black pepper crab. We operate a mix of full-service restaurants in heartland malls and central locations, supported by a central kitchen and delivery channels.

The Operations Manager (Multi-Outlet) will be responsible for end-to-end operations across several outlets, working closely with outlet managers, central kitchen and corporate teams. This role balances people management, SOP implementation, cost control and guest standards — ideal for an operator who enjoys both fieldwork and strategic oversight.

This is an excellent opportunity for an experienced F&B operations leader to join a stable local group with expansion plans and clear career progression to Area Manager or Head of Operations. Expect a fast-paced role with hands-on problem solving, regular site visits and involvement in new outlet openings.

About Don Signature Crab

Don Signature Crab is a Singapore-based seafood restaurant group specialising in live and cooked crabs, seafood platters and casual dining experiences. The group serves a mix of mall diners, neighbourhood regulars and weekend tourists, with an emphasis on consistent flavours and approachable service.

What you can expect

• Multi-outlet brand with stable local ownership
• Mix of heartland mall and central locations providing varied operational exposure
• Clear career progression for operations professionals
• Supportive central kitchen and procurement function

Key responsibilities

• Oversee daily operations across 3–6 outlets, ensuring consistent service and food quality
• Drive sales and cost targets at outlet level, monitor P&L and implement corrective actions
• Provide leadership and coaching to outlet managers; conduct regular performance reviews and trainings
• Standardise SOPs across outlets and audit compliance (food safety, hygiene, guest service)
• Manage inventory, stock controls and supplier relationships; reduce food and beverage cost leakage
• Coordinate with central kitchen on supply planning, menu rollout and quality assurance
• Lead outlet opening projects including recruitment, training, equipment checks and trial service
• Handle guest escalations and implement improvements from feedback and mystery audits
• Prepare weekly operational reports and present improvement plans to senior management

Requirements

• Minimum 5 years' F&B operations experience with at least 2 years overseeing multi-outlet operations
• Proven track record of meeting sales targets, controlling costs and improving outlet performance
• Strong people management skills; experience training and developing outlet managers and supervisors
• Familiarity with POS systems, inventory control and basic financial reporting
• Ability to work flexible hours including evenings, weekends and public holidays
• Eligible to work in Singapore (Singapore citizen, PR or valid work pass)
• Good communication in English; able to manage vendor relationships and cross-team coordination
• Valid driving licence preferred for regular site visits

How to apply

Apply via the job page (https://donsignaturecrab.sg/jobs/operations-manager-food-group/) or email your CV and a short note about your multi-outlet experience to the contact email below.