Customer Service Representative (F&B Orders)

About the role

Central Eats Co. operates a busy central kitchen and online ordering hub that serves hawker-style favourites, corporate catering and CBD lunch crowds across Singapore. We combine traditional F&B know-how with an app-driven order management system to support multiple brands and delivery platforms.

The Customer Service Representative will be the first point of contact for customers placing orders, making amendments, or raising post-order enquiries. You will work closely with the kitchen, dispatch team and third-party delivery riders to ensure orders are accurate and delivered on time. Strong communication and the ability to stay calm during peak periods are essential.

This role suits someone who enjoys fast-paced F&B operations and wants to grow into a operations or account role. We offer hands-on training on our Order Management System (OMS) and opportunities to support corporate account management and event coordination.

About Central Eats Co.

Central Eats Co. is a Singapore-based central kitchen and multi-brand F&B operator serving hawker-style mains, quick-service lunch concepts and corporate catering. We focus on quality, speed and reliable delivery through a technology-enabled operations hub located near Tanjong Pagar.

What you can expect

• Central kitchen with strong regular corporate client base
• Tech-enabled order management and real-time rider coordination
• Stable ownership and clear pathways into operations roles
• Close to Tanjong Pagar MRT with easy access for delivery partners

Key responsibilities

• Answer inbound customer enquiries via phone, email and chat in a courteous and timely manner
• Take and confirm orders accurately using the Order Management System (OMS) and POS
• Coordinate with kitchen leads and dispatch to ensure orders are prepared and handed to riders on time
• Manage order modifications, allergy requests and special instructions, and communicate changes to relevant teams
• Handle complaints and refunds following company SOPs and escalate unresolved issues to supervisors
• Monitor incoming orders across multiple platforms (website, GrabFood, Deliveroo, foodpanda) and reconcile discrepancies
• Record and maintain accurate order logs and daily reports for operations and finance
• Upsell add-ons and promotions where appropriate to increase average order value

Requirements

• Minimum 1 year of customer service experience, preferably within F&B, delivery or e-commerce operations
• Comfortable using computers and order management systems (experience with POS/CRM is a plus)
• Clear spoken and written English; good phone manner and patience under pressure
• Able to work shift patterns including weekends and public holidays on rotation
• Strong attention to detail and ability to multitask during peak periods
• Singaporean / PR / valid work pass to work in Singapore

How to apply

Apply via the job listing URL or send your CV and a brief note about your customer service experience and availability to the contact email. Include examples of previous order systems you've used.